畅销产品
![[Vinstore] Casio Couple Watch Set Gold Tone Stainless Steel Black Dial Men Women Watch LTP-VT01G-1B MTP-VT01G-1B](/public/download/p/d1ad5861940b181bf5c3eee029a49238.png)
FAQ
Q : Who are you?
A : We are want jp, leading cross-border e-retailer of any kinds of qualified Japan products. We are a group company of Yahoo Japan.
Q : Where are you located?
A : We are located at Shibuya Tokyo, and products are shipped out from our Shibuya warehouse to you.
Q : Is this product original / authentic?
A : All of products at want jp are 100% original / authentic. We source products directly from the maker / brand principals.
Q : How long is the delivery?
A : We usually ship out your order within 48 hours except weekends, and it will reach to you after 1-2 weeks via secure Lazada Global Shipping.
Q : Is Cash On Delivery available?
A : Currently, we don't have Cash On Delivery option. Whatever payment methods you see in the checkout are your choices.
Q : Is product warranty available?
A : Makers / Brands warranty is attached with the certain category products, but they usually support warranty only for domestic (Japan) buyers, not for overseas buyers.
Q : What should I make sure before purchasing cosmetic products?
A : For hygiene management, we do not accept returns or exchanges of cosmetics due to customer convenience.
Q : When I’d like to request return or refund, what should I do?
A : Please take a picture and send it to Customer Support Team so that we understand the reason for your return or refund request.
Q : Why does my order get cancelled from your end?
A : We may cancel your order due to supplier’s convenience.
Q : The item I have received is different from the product picture. Can you accept return or refund?
A : Actually, we can’t. Product pictures might be different from actual products. In addition, depending on the PC environment, the color may differ from the image. A package design might be changed without notice.
Q : I found an damage on the package. Can you accept return or refund?
A : With regard to product package flaws (such as scuffs and crushed boxes), we basically do not return or refund if there is no problem with the product inside.
Q : Are there any exceptions for refund/return?
A : In the following cases, we consider them as your fault and we may refuse a refund. In addition, if you request returns, the shipping fee may be charged with you.
1 : You return the item without notifying us of your request.
2 : Difference found in color or size of your received item.
3 : The item is unsealed or a tag on the item is removed.
4 : Wrong order.
5 : The item box, instruction manual or accessories are damaged or lost.
6 : You used the item once.
7 : Product performance or specs don’t meet your expectation.
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Alicia
22-11-2024This Bluetooth headset exceeded my expectations! The sound quality is clear and the bass is strong, which makes it very comfortable to listen to music and make calls. It is also very light to wear and will not make your ears tired after long-term use. The connection speed is very fast, and it can automatically pair when the lid is opened, which is really worry-free!
Thank you for your recognition of this product. We have been controlling the quality and constantly improving and upgrading our products. We welcome your next visit 感谢对本产品的认可，我们一直把控质量，不断对产品完善升级，欢迎您的下次光临朱从新
